The Logo Design Process
STEP ONE : After the Purchase, I will get in touch with you with a design questionnaire in order to find out about your business / brand and what your ideal logo should look like.
STEP TWO : After I receive the completed questionnaire, I will send you 3 logo concepts within 2 business days. If I have any questions, I will get back to you prior to sending you any concepts.
STEP THREE : You can choose the concept that is closest to what you are looking for. After that, I will continue to refine the chosen logo concept and send you a final draft. You will receive UNLIMITED revisions. Each revision will take 1-2 business days to complete.
STEP FOUR : Once you approve the logo, I’ll design alternative logos, submarks, and all the remain elements of the package you bought previously. In the end, I will showcase all elements on a brand board which includes the design elements, colour palette and font combinations.
STEP FIVE : The last step of the design process is going to be the final proof of your designs. This is when your design finally meets your criteria and you are happy with the results! You approve the final version of your designs and you’ll receive an access to a folder on Dropbox with all the final files., within 24 hours.
Please keep in mind that branding and graphic design is a creative process and with all modifications, can take up to 1 week or 2 (depending on its complexity) to be completed. For urgent projects, we charge an extra fee.
File delivery will be sent via Dropbox.com, where you will be sent a download link for your files. Please download & backup your files promptly, the link will be active for a minimum of 30 days.
The Web Design Process
STEP ONE : BUY YOUR DOMAIN + HOSTING PLAN
Choose the domain name of your choice and register at a domain register website. Sign up for a hosting plan, we recommend our plan you can find here.
STEP TWO : CONNECT YOUR DOMAIN AND HOSTING
If you’ve already purchased your domain and hosting elsewhere, ask your hosting company for the name servers (DNS) for your site. enter the name servers into your domain account. This will connect the two. If the hosting plan is purchased from us, we will take care of this initial setup.
STEP THREE : INSTALL WORDPRESS
With most hosting companies, it only takes a few minutes to install wordpress.org. You can find a one-click install for wordpress in the cPanel. If the hosting plan is purchased from us, we will take care of this initial setup.
STEP FOUR : BRIEFING
In this step, we will discuss the design and structure of your website.
STEP FIVE : FIRST DEMO
3 business days after the briefing is done, the first demo will be installed. From here, all modifications take from 1 to 2 business days to complete. This also includes the insertion of content such as text and images. It’s your entirely responsibility to provide all the necessary elements.
Please keep in mind that web development is a complex process and with all modifications, can take up to 1 month or two (depending on its complexity) to be completed. For urgent projects, we charge an extra fee.
STEP SIX : FINAL WEBSITE
After all the necessary modifications are done and you’re happy with the results the web design process is finalized. I will provide a manual and all the necessary support to help you run and manage the website on your own.
Important Notes (read before order)
I do rely on customer feedback before sending the final version or making changes. Orders with no reply to my initial message/no communication for more than 30 days will be considered abandoned. The order will be marked as shipped and files will be sent as-is. No refund will be given. Please tell me in advance if you will be unavailable to work on your order for more than 30 days.
Citysquare is a small independent graphic design studio based in Tokyo, Japan and we work to UTC. Please keep in mind the timezone difference when contacting us – we’ll do our best to get back to you within 24 hours, but busy time can result a slightly longer wait.
We reserve the right to promote at any time the design work we do for you, for example, on our social media and in our portfolio.
Under no circumstances are you permitted to resell, share, give away, distribute, copy or manipulate our designs and files in any way, shape or form without permission. You are not permitted to claim any of our work as your own.
Excessive revisions or changes to finalized files, requests to re-design items, excessive requests to modify your order from what was previously discussed, or excessive indecision may result in extra fee.
Refunds are only available before I send the first preview. If you change your mind and still haven’t receive any file from me – you may ask for a refund. But as soon as I send any digital file – refunds are not allowed any more – due to its nature – all of my goods are digital – and since you can’t physically return the goods, the refunds are not available. For instant downloads – refunds are not available at all.
Please keep in mind that creative process takes time. For urgent projects, we charge an extra fee.